You can ask to join if…
- you have reached state pension age;
- you are pregnant or have young children;
- you have difficulty speaking or reading English;
- you live with a disability or long-term medical condition;
- you have a condition affecting sight, hearing or smell;
- you rely on medical equipment that requires power;
- your circumstances have recently changed, such as recovery after hospital treatment, bereavement or job loss.
What support can include
Ofgem lists priority support in an emergency, advance notice of planned cuts where possible, accessible communications, meter-related help and identification/password schemes. Exact services vary.
Important: supplier and network-operator registers are separate. If you change supplier, check your registration again.